SirsiDynix: Solutions: Client Care

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SirsiDynix Solutions: Client Care

Once your library is up and running with your SirsiDynix system, SirsiDynix Client Care helps you keep your operations running smoothly with outstanding technical support. Our support teams understand your questions and concerns. Our Client Care representatives have logged extensive hours as a computer technician or librarian. They are specialists in library technology, software support, and complete hardware and network support. You'll get the time and attention you deserve from someone who's been there before.

Contact Methods
To reach the Client Care support team you can choose the method best for you – toll-free telephone, toll-free fax, email, or through the SirsiDynix Client Care Web sites. Whatever the method, the moment we hear from you, Client Care goes into action. The aim is to answer every question quickly and accurately so that you receive the maximum benefit from your SirsiDynix systems, keeping your users and staff always productive and well served.

24/7 Extra Care
Sometimes situations cannot wait for normal business hours. Major system problems, although rare, need 24-hour-a-day, seven-day-a-week support. And that's just what Extra Care offers your library staff members – technicians available any time to help resolve any sudden system crisis.

Other Support Resources: Easy Ways to Stay Current
At SirsiDynix, we use our technical skills to encourage users to interact both with us and with one another. The resulting communication forums keep you posted on the latest developments at SirsiDynix.

  • Users' Groups for Dynix, Horizon, and Unicorn users play a vital role in educating and assisting users through online communication forums (listservs); at the international, national, and regional user meetings; through special interest users groups; and other means. To ensure that users stay involved in the ongoing development of products, SirsiDynix solicits enhancement suggestions from user group members for future product updates.
  • SirsiDynix Client Care Website are an invaluable resource for SirsiDynix users seeking valuable information on current and new releases of products; new product information and demonstrations; access to a knowledge base related to common software questions and issues; and a Client Care page that gives users access to our most popular customer services.